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Industrias que cubrimos

Retail

Tourism

Government

Healthcare

Telecommunications

Banking

Retail

Tourism

Government

Healthcare

Telecommunications

Banking

Ofrecemos diseño, desarrollo e implementación de servicios para canales digitales y participación del cliente, enfocados en brindar la mejor experiencia al usuario final.

ServicIOS

TEVOLV - Services
Retail
Tourism
Government
Healthcare
Telecommunications
Banking

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    TVOLV - Industries we cover - Retail

     

    Retail

    The retail industry is witnessing a paradigm shift. Rapidly evolving technologies, changing customer expectations, and emerging digital firms are driving widespread disruption. Customers are now demanding rich shopping experiences that are personalized, hyper-connected, and engaging. That is why, solutions for retail businesses are designed to increase customer loyalty, convert multi-channel shoppers, and improve employee retention and productivity.

    Capture, analyze, and act on customer and associate signals to transform experiences across the omni-channel shopping journey. Drive business growth and innovation by using a customer-first approach to store experience, product development, quality and speed of service, ease of ordering, and fulfillment.

    TVOLV - Industries we cover - Tourism

     

    Tourism

    The travel, logistics, hospitality, and transportation services industry is witnessing large scale shifts and changes. As a result, companies are re-envisioning existing frameworks, processes, and systems around transport and logistics management – leading to a holistic overhaul of operations and strategy.

    The objective is to create the best and most memorable experiences possible, whether it’s customers, employees, or franchisees, we understand they have complex and varied journeys. We can help boost NPS, increase online booking conversion, and foster employee engagement.

    TVOLV - Industries we cover - Government

     

    Government

    Technology and choice have given the public power like never before. This shift accelerated the pace of change, creating an experience gap between what customers expect of government and what’s delivered. To increase trust in the government and empower your team, feedback is captured, and data is analyzed to help your team take action to close experiences gaps. Our business offer does the hard work, helping you understand your customers. It’s learning-based AI delivers in-the-moment visibility into customer interactions to drive actions that can transform experiences as they happen.

    TVOLV - Industries we cover - Healthcare

     

    Healthcare

    Globally, healthcare enterprises including providers and payers are constantly striving to achieve three major objectives: Improve patient care experience, optimize health outcomes and reduce healthcare costs through healthcare consulting.

    We offer solutions for optimizing patient, member, and client experiences to achieve superior outcomes enablings healthcare companies to exceed customer expectations, motivate and engage staff, and innovate to drive brand and customer loyalty. We help providers, payers, and suppliers capture feedback, integrate experience data with operational data – from CRM and EHR systems – and turn them into actionable insights for everyone.

    TVOLV - Industries we cover - Telecommunications

     

    Telecommunications

    Today’s service providers are confronted by radical changes to their business environment, and while they have been largely working to create leaner operations, the mechanics of doing business has changed over the years leading to transformations in the business model. CSPs are fast transforming themselves from a legacy communication service provider to an IP broadband, cloud and IT platform provider with greater focus on a business segment.

    We can help telecommunications companies prevent churn, grow average revenue per user, and reduce the cost to serve. By applying AI to vast amounts of customer data, we help organizations create more personalized, engaging experiences that foster emotional connections.

    TVOLV - Industries we cover - Banking

     

    Banking

    The banking landscape is transforming at a rapid pace. Digital disruptions driven by intelligent automation and open banking are forcing banks to reimagine their operating models. Today, banking customers demand a superior customer experience and hyper-personalized products and services. This has created an urgency for banks to become on-demand ecosystem providers, offering embedded products and services such as Buy Now Pay Later (BNPL) and digital assets.

    For all this, our offer comes with not only an open platform for composable banking allowing you to rapidly assemble banking services, and create new financial solutions, fast; with banking capabilities and real-time APIs that enable plug and play integration with existing systems and the ecosystem of different partners, but also, with customer experience solutions designed for financial services organizations of all sizes, from local credit unions to global banks that capture, analyze, and act on customer signals–from conversations in the branch and call center to interactions across the web and mobile apps–and transform experiences across the omni-channel financial journey.